At Delaware Consulting we approach CRM solutions in a rather unique, end-to-end way.
First of all we master ERP, BI, CRM and Integration technologies, the latter being so important to deliver true customer data integration and 360 degree customer overviews.
Secondly we truly believe in a multi channel approach for customer interactions, be it the Contact Center, the Online Store or the classical face-to-face channel. The relevance of a multi channel approach is triggered by Enterprise 2.0. Enterprise 2.0 aims to deliver value by applying web 2.0 technologies in product and service Innovation, Sales, Service and Marketing.
Thirdly we deliver our CRM solutions in the cloud, on premise or in a dedicated hosted environment. We offer our customers the power of choice depending their needs and desires.
Creating a Unique Customer Experience is our leitmotiv for CRM initiatives today and tomorrow.